Terms and Conditions

1. Scope

These General Terms and Conditions (GTC) apply to all orders placed through the online shop of TSWC AG, Ägeristrasse 67a, 6300 Zug, Switzerland (hereinafter “we” or “TSWC”).

2. Conclusion of contract

The presentation of products in the online shop is not a legally binding offer but an invitation to order. A contract is only concluded when we confirm your order by email.

3. Prices and shipping costs

All prices are stated in Swiss francs (CHF) and include statutory VAT (where applicable).
Shipping costs are shown separately and vary by destination country. Details on shipping costs and customs and import duties can be found in our shipping policy.

4. Delivery
  • Deliveries are made with Swiss Post or FedEx.
  • Delivery times vary depending on the delivery address and are shown during checkout.
  • Partial deliveries are permitted where reasonable for the customer.
5. Payment

The following payment methods are available:

  • TWINT
  • PayPal
  • Klarna (invoice, instant payment, instalments – depending on availability)

Payment is charged immediately after the order is completed.

6. Retention of title

The goods remain our property until paid in full.

7. Right of withdrawal / returns

Returns are free of charge within 30 days of receipt, provided the goods are returned unworn, undamaged and in their original packaging. Details can be found in our return and refund policy.

Customers in the EU: The statutory 14-day right of withdrawal remains unaffected.

Exceptions to the right of withdrawal:

  • Worn or damaged watches
  • Custom-made or personalised products
8. Warranty and guarantee

The statutory warranty under Swiss law or the applicable provisions of the destination country applies.

In addition, we grant a 2-year manufacturer’s guarantee on our watches from the date of purchase.

The guarantee does not cover damage caused by improper handling, wear and tear or third-party interventions.

9. Liability

We are fully liable for intent and gross negligence.

In cases of slight negligence, we are only liable for injury to life, body or health and for damage resulting from the breach of essential contractual obligations (cardinal obligations).

10. Data protection

Personal data is processed in accordance with our privacy policy.

11. Copyright

All content, images and texts on our website are protected by copyright. Use without express permission is not allowed.

12. Applicable law and place of jurisdiction

Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction is Zug, Switzerland.