Return & Refund Policy

Last updated: October 2025

Valid for orders placed via PierreMoreau.com

At Pierre Moreau, quality and customer satisfaction are very important to us. Should you nevertheless not be completely satisfied with your purchase, you can request a return, exchange or refund under the following conditions.

1. Return period

You have the right to return products within 30 days of receipt.

2. Conditions for returns

  • The watch has not been worn, has not been adjusted and shows no signs of use.
  • The watch is in its original packaging (watch box, outer packaging, hang tags, protective films).
  • The return includes all accessories supplied.
  • A valid proof of purchase (order number/invoice) is required.

Note: Watches with visible signs of wear/scratches, damaged straps or missing components cannot be taken back.

3. Reasons for returns

  • Withdrawal within 30 days (unworn/unopened).
  • Wrong or different item delivered.
  • Damaged or defective product on receipt.

Important: Please report transport damage or defects within 48 hours of delivery so that we can speed up processing.

4. Return shipping costs

  • Switzerland: You can return your order free of charge within 30 days.
  • International: Returns are free of charge within 30 days of receipt of the goods.

5. Refund

Once your return has been received and inspected, the refund is made as follows:

  • Method: Refund to the original payment method.
  • Processing time: Usually 7–10 business days after receipt of the goods.
  • Note: Original shipping costs are not refunded. The refund may be refused if the conditions are not met.

6. Exchange

An exchange is possible within 30 days, provided the watch is unworn and complete. Please contact us beforehand so that we can check availability.

7. How to start a return

  1. Contact our customer service: info@pierremoreau.com
  2. Provide your order number and the reason for the return.
  3. You will receive return instructions with the address.
  4. Send the watch back securely packaged (recommended: insured with tracking).

Disclaimer: We cannot accept liability for returns that are lost, insufficiently stamped or damaged.

8. Exceptions

  • Watches with visible signs of wear or damage.
  • Limited editions expressly marked as Final Sale.
  • Personalised or individually adjusted straps.

9. Applicable law

All orders, returns and disputes are governed by Swiss law. Place of jurisdiction in accordance with the statutory provisions.

FAQ

How long do I have to return an item?
30 days after receipt, provided the watch is unworn, complete and in its original packaging.
Who pays for return shipping?
Returns are free of charge within 30 days of receipt of the goods.
When will I receive my refund?
Usually within 7–10 business days after receipt and inspection of the return, to the original payment method.

Note: This policy is for information purposes and does not constitute legal advice. We reserve the right to update this policy at any time.